Since no transaction appears in your Purchase History, then your recourse would be to and through PayPal, since the iTunes Store apparently has no record of that transaction and may have never even been involved, per se.ĭoes anyone know if there is a phone number to get ahold of a customer service rep? They will not provide information such as Apple ID (if not yours), IP addresses, etc.
#Apple itunes customer support verification#
They usually will not work with an end-user, since in most such cases only the transaction entity can provide proper verification (for security) and transaction and account details. Generally in allegations of fraud, the iTunes Store as with most online merchants will deal only with the entity handling the transacation the credit card company or in this case PayPal.
#Apple itunes customer support how to#
I'm just really bothered by the lack of response.ĭoes anyone have any suggestions on how to get customer service to respond? I still severed my credit card and Paypal account from my iTunes account just in case. If this was fraud, I would think the bad guy would have spent more than four bucks. Has this happened to anyone else? Does anyone have any suggestions on how to get customer service to respond? Does anyone know if there is a phone number to get ahold of a customer service rep? I've waited for a week for Apple to get back to me when they said I should have received a response generally within 24 hours. I'm trying to get Apple to answer some basic questions like which Apple ID made the purchase with my Paypal because this $4.43 purchase does not show up in my purchase history leading me to believe that another Apple ID made the purchase.
This is why it isn't showing up in my purchase history. They told me that the charge was $4.43 because I had had $.56 store credit and a $4.99 purchase. When I contacted customer service about the problem they only directed me to my purchase history presumably thinking that I stupidly forgotten that I had made a purchase. It does not show up in my purchase history. Essentially, I get an email receipt from Paypal saying that I had made an iTunes purchase.
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